Privacy Policy

Electrician Brisbane

We respect your privacy. This policy explains how we handle personal information when you enquire about or use our services, including through Facebook and Instagram lead forms.

Information we collect

We collect information you provide by phone, SMS, email, our website, booking system or social media enquiry forms. This may include your name, contact details, suburb or property address, job requirements, installation preferences, photographs you supply and communications about your enquiry or work.

How we use your information

We use your information to respond to enquiries, discuss requirements, prepare quotes, arrange and complete work, communicate about bookings, issue invoices and handle service or warranty enquiries. We may contact you by phone, SMS or email for these purposes.

Submitting a quote enquiry is not consent to unrelated marketing. You can ask us to stop following up an enquiry.

Where your information is held

Customer details and job records are kept in ServiceM8. Enquiries and messages may also remain in the platform used to contact us, such as email, Facebook or Instagram.

We use ServiceM8 to manage customer and job information, Microsoft Outlook for email, Duda for our website, and Meta for Facebook and Instagram enquiries. These providers handle information as part of delivering their services, subject to their own privacy policies. Their services may involve processing or storage outside Australia.

Retention and deletion requests

Customer and job information is held to manage enquiries, carry out work, maintain service and warranty records, and meet applicable record-keeping obligations. Contact us if you would like to ask how long a particular record is held or request deletion. We will consider your request alongside information we need to retain for business or legal purposes.

Access, corrections and privacy concerns

Contact us to ask about information we hold about you, request access or correction, ask us to stop following up an enquiry, or raise a privacy concern. We may need to confirm your identity before providing or changing information.

Email: electricianbrisbane@outlook.com
Phone: 0401 484 296

Updates

We may update this policy when our practices change.

Last updated: 24 September 2026.